Greentech Lead America: Vertex Business Services has
inked a 10-year contract with EPCOR Water (USA) to offer BPO, customer care and
dispatch services for 127,000 billing accounts in Arizona and New Mexico.
EPCOR USA’s subsidiaries build, own and operate water and
wastewater treatment facilities and infrastructure in the American Southwest.
“EPCOR USA was looking for a partner with
significant utility expertise and the ability to help us provide excellent
customer service to our new customers in Arizona and New Mexico. We’re pleased
with our partnership and look forward to working with Vertex as we grow our
water and wastewater business in the United States,” said Jim McKee,
EPCOR’s Vice President, Corporate Services.
Vertex Business will provide a full scope of BPO
services, including customer care and dispatch services. Vertex will assist
EPCOR USA in creating employment opportunities in both Arizona and New Mexico
as a part of this agreement.
“We are delighted to have this opportunity to
partner with EPCOR USA. Vertex will be a very collaborative partner, bringing
our best to both effectively and aggressively implement their solution,”
said Dan Sullivan, managing director, North America for Vertex Business
Vertex employs 11,000 people across 70 locations,
delivering solutions to a wide range of clients 24/7 and supporting over 50
In North America, there are more than 1,700 dedicated
professionals based in 19 Centers of Excellence serving more than 23 million
consumers for 50 electric, gas and water clients.