Lead Team: Convergys Corporation has inked a new group-wide framework
agreement with E.ON IT. The agreement will enable E.ON IT to deploy the full
portfolio of Convergys solutions within E.ON for enhanced customer
said that throughout 2010 and 2011, it worked closely with three E.ON
affiliates in a number of markets to conduct pilots to test Convergys’
capability to deliver sophisticated rating and billing functionality related,
but not limited to, Smart Metering.
added that the success of these pilots led to the signing of this new global
forward to broadening our relationship with Convergys, so we can replicate the
success of the pilots on a group-wide scale,” said Edgar Aschenbrenner, CIO of
the E.ON and chairman of the E.ON IT Management Board.
E.ON IT is
the IT function of E.ON, one of the largest private power and gas
companies in the world. The company added that it will support E.ON IT
group-wide to enable a better customer experience, using products such as
Rating & Billing Manager, among other Convergys solutions.
solutions will help E.ON IT to make the most of the company’s current back
office infrastructure investment by expanding their system capabilities to
solve business needs brought on by changing business conditions, including
Smart Metering and growing customer requirements,” said Eran Ofir, general
manager of Global Utilities at Convergys Smart Revenue Solutions.
develops and implements Smart Revenue Solutions for the utility, energy retail
and communications markets.
Telekom Deutschland deployed Convergys Corporation’s Smart Revenue Solution,
which helped its wireline subscribers to go live.